IT Support Center

 Support Center

Who We are:


The IT Support Center is part of the Information Technology Services (ITS) Department, focused on meeting your technical needs and providing high quality, dependable and secure services.

What we do:  

The IT Support Center provides phone, e-mail, and walk-in computer support for all faculty, staff and students at The Chubb Institute (Westbury). Support for students is limited to network connection support and basic virus/malware remediation.     

Where we are:  

  • Hours while classes are in session:
    Monday-Thursday 7:00AM-8:00PM
    Friday 8:00AM-5:00PM
    Saturday & Sunday: 1:00PM-5:00PM

  • Hours when classes are NOT in session:
    Monday-Friday 7:00-5:00
    Saturday, Sunday and Holidays - CLOSED 

For more information and instructions on how to use the Tech Support Portal please go here. 



SYSTEM STATUS

- The wired and wireless networks at CIW are intermittently available.  ITS is aware of the issue and is still investigating the root cause and working to resolve it as soon as possible.  We apologize for this inconvenience and thank you for your patience.

ANNOUNCEMENTS

- Not sure when university owned computer needs to be replaced? Check here!
- Need training on a software?
- Need help connecting? Check out our brochure
 to reset your password
- Engineering students, check here for laptop recommendations

MAINTENANCE

- Blackboard: Thursday 11 PM until Friday mornings at 3 AM. It may be unavailable during that time
- Network: Friday evenings beginning at 5:00 PM. The network may be unavailable at that time

Information Technology Services
3750 West 12 Avenue
Westbury, New York 11590
Phone: 305.313.5550
Email Us

Office Hours:
8:00AM-5:00PM, Monday - Friday

Support Center Hours:

Hours while classes are in session:
Monday-Thursday 7:00AM-8:00PM
Friday 8:00AM-5:00PM
Saturday and Sunday 1:00PM-5:00PM

Hours when classes are NOT in session:
Monday-Friday 7:00-5:00
Weekends & Holidays - CLOSED